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The registration process on the e-way bill portal is relatively simple for both registered businesses as well as unregistered transporters. For registered businesses, the e-way bill registration will be done using the GSTIN, while for unregistered transporters, the e-way bill registration will be done using the relevant business details. At the end of the registration process, both registered businesses and unregistered transporters will obtain a User ID or User Name, and will also be able to set a Password for themselves. In addition, unregistered transporters will obtain a Transporter ID or TRANS ID. All three credentials are extremely important in order to generate the e-way bill and need to be maintained carefully, in order to navigate the e-way bill portal.
However, it can be a problem if the User Name or the TRANS ID or the password is forgotten. If the User Name and Password is wrongly entered for three times continuously, then the e-way bill portal will freeze, and the user will not be able to activate anything on the portal for the next 5 minutes. After 5 minutes, the user can again try login in using the credentials, but still, if the correct credentials are not recalled properly, the problem will continue.
Given below is a step-by-step manual, using which businesses and transporters can regain access to the e-way bill portal.
In case one has forgotten the User ID / User Name, one needs to do the following:
In case one has forgotten the Password, one needs to do the following:
In case one is an unregistered transporter, who has forgotten one’s Trans ID, one needs to do the following:
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